At L Powered we are dedicated to respecting your privacy.
L Powered will collect information about you:
When you visit, use or register with our website, for example, when you contact us about products and services or subscribe to a newsletter/marketing information;
When you contact us directly via social media or through our Sales, Marketing and Customer Services departments;
What type of information is collected from you?
The personal information we collect might include your name, home address, email address, contact telephone number, IP address, and information regarding what site pages are accessed and when.
How is your information used?
Your personal information will enable us to provide you with access to all parts of our site and will be used for several purposes, including:
Administering our business activities
Personalising your experience on our website
Keeping you up to date with our products and services
Contacting you about a query/form you have submitted
Processing customer requests that you have submitted (e.g. aftersales request)
Processing orders you have submitted
Contacting you if you were to win one of our competitions
Carrying out customer analysis
Gaining consumer feedback
Contacting you with marketing information which you have requested and that may be of interest to you.
L Powered will only contact you if you have consented to the communication. If you wish to withdraw consent, this can be done easily by emailing email@example.com
We review our retention periods for personal information on a regular basis and as such, your personal information will only be held for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
The use of your information as stated above is sanctioned by the General Data Protection Regulation (GDPR) under the following legal justifications:
Necessary to enter into or perform our contract with you.
Required to use it in order to comply to our legal obligations.
To achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights.
You consented to the use and purpose (the purpose and option to consent will be presented to you, if you wish to withdraw consent please email firstname.lastname@example.org as stated above) necessary for us to defend, prosecute or make a claim against you, us or a third party.
For any vital interests – e.g. safety announcements/recalls
There may be uses that are permitted on the basis of other rationale but if this is the case, we will use reasonable effort to identify the rationale and disclose it to you as soon as possible.
Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for their marketing purposes.
We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you newsletters, to complete an aftersales request)
However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure.
Your privacy, your choices
We will only process your personal data providing you have given your consent for us to do so. Under the provisions of the DPA, our lawful basis for processing personal data is based on a Legitimate Interest.
The legitimate interest relates to a legal requirement for the firm to hold your personal data and financial information on record for up to a total of five years.
How can you access or update your information?
The accuracy of your information is important to us. We’re working on ways to help you review and correct the information that we hold about you. In the meantime, if you change email address, or any other information we hold is inaccurate or out of date, please email us at email@example.com
You have the right to request a copy of the information that LPowered holds about you. If you require a copy, please request this in writing as above.
We will respond within 30 days of receipt of your request but if you are unhappy with the response, you may contact the Information Commissioners Office (ICO).
Security precautions in place to protect the loss, misuse or alteration of your information.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. We employ suitable security measures to protect the information provided by you from access by unauthorised persons, against unlawful processing, accidental loss, destruction or damage. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Links to other websites
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.